Today June 09, 2016 as part of the British Council summer school.
The experience began very well. They came, they checked, the setup. It worked, but then came a bill and I questioned. The rest, is still lingering…
The started an unreachable story. Speaks volumes of their own n/w, but somehow, no one seems to care, it is all CYA (Cover Your @ss) mode. Read on…
I gave them a landline…
The only point of contention is, I had paid 3 months advance, why was I being asked to pay again. They (Franklin / Neeraj) found that the scheme the SIM was registered under by #Airtel was incorrect.
They have offered me a new SIM, I asked for pre-activated one, they have not got that to me. They couldn’t / haven’t deliver/d.
They offered me a INR 500 discount on the bill. It has not reflected in the due amount. How can I pay INR 500 less based on an email, and then they will chase me to pay the rest.
So I’ve decided, till I don’t get the SIM installed I will not pay.
I leave it to the judgement of the company. Also for the last 2 days, Neeraj and Franklin have stopped picking my calls.
If this is how you behave / treat Platinum customers, god help the newbies.But do you really care, with so much on your plate?