Posted in Communication, Culture, Delhi, Technology

4G Wifi Home

The experience began very well. They came, they checked, the setup. It worked, but then came a bill and I questioned. The rest, is still lingering…

The started an unreachable story. Speaks volumes of their own n/w, but somehow, no one seems to care, it is all CYA (Cover Your @ss) mode. Read on…

I gave them a landline…

The only point of contention is, I had paid 3 months advance, why was I being asked to pay again. They (Franklin / Neeraj) found that the scheme the SIM was registered under by #Airtel was incorrect.

They have offered me a new SIM, I asked for pre-activated one, they have not got that to me. They couldn’t / haven’t deliver/d.

They offered me a INR 500 discount on the bill. It has not reflected in the due amount. How can I pay INR 500 less based on an email, and then they will chase me to pay the rest.


So I’ve decided, till I don’t get the SIM installed I will not pay.

I leave it to the judgement of the company. Also for the last 2 days, Neeraj and Franklin have stopped picking my calls.

If this is how you behave / treat Platinum customers, god help the newbies.But do you really care, with so much on your plate?

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Author:

Ananda's career spans over 18 years of experience in Graphic Visualization and Designing for Multimedia Packages/ Web, Multimedia Courseware Development and Corporate Marketing. Ananda is known for integrity, high professional standards and sensitivity to deliver projects within the committed parameters. He is focused on work ethic and positive demeanor at the work place. Ananda is skilled in handling multiple projects and adept at end-to-end development, encompassing Visualization, Creation, and Development of the user experience. He has served as a Graphics Designer and Visualizer for CBT, WBT and web sites. Ananda believes in strong team orientation and ensures interdepartmental co-ordination to support organizational objectives. He has the ability to relate to people at any level of business and management. He possesses invaluable experience of working in multiple technologies across various domains. Ananda is a creative, conscientious and adaptable leader who develops strong working relationships and sets standards for employees.

One thought on “4G Wifi Home

  1. Finally the three lights that brings a smile back.

    Had over 50 calls with various folks at all levels of get things sorted.

    Hopefully the mess is over.

    Special thanks to Rajesh Dobhal, Franklin and Praveen to sort the entire matter technically and financially.

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