This is the mail that I sent to IRDA –
This is to bring to your notice the details of –
CLAIM NUMBER – 003591
POLICY NUMBER – Policy No. P/161112/01/2011/000301
HOLDER’s NAME – ANANDA GUPTA
Date of INTIMATION – 12/08/2010
I am attaching the entire chain of mails and contact points with this mail. Starting from my using the online grievance form, where I was given the token number T-00618 on 24/11/2010 to my last mail letting Star Health know that I will have no option but to move the courts in case I was not heard.
I am also attaching the 1. Hospital Discharge Slip and 2. The Report that I had given to Shield (Investigation Agency) along with the mails.
I think this is a case of harassment and should be dealt with as such.
Star Health has been most callous and negligent in their approach to the case from Day 1. The people who deal with my agent seem to have a safe job and therefore care less about the needs of individuals. No wonder I do not see the urgency in either Mr. Gaurav Chauhan or Mr. Himanshu Walia. The standard response is – We are waiting, We have forwarded the request, We will get back to you.
Mr. Tandon had asked me to speak to Mr. Kumar from Shield to know when the report would be sent to Star. But nothing happened after that… It was surprising to note that none, including Mr. Ashok Tandon (with whom I have spoken as well) cared to reply even when I said I will move the courts.
I have been hassled and so has Mr. Sardana (my agent) been. I hope IRDA will help me close this matter and move on.
All the details have already been shared with Star Health and Mr. Sardana also has copies.
In case you need to know anything else, do let me know.
Mail Trail –